Frequently asked Questions

You can find our most frequently asked questions below. If you cannot find what you’re after feel free to contact us via the form on this page or Contact Us. We are here to help!

We are primary contact practitioners which means you do not need a referral to see us. We do however work closely with GPs and surgeons if needed to make sure all your health providers are on the same page and you are getting the best care available.

You can expect university educated and trained, fully registered and insured practitioners that have expert knowledge in their field. They will conduct a thorough assessment to diagnose your pain, injury or condition and then tailor a treatment plan for you based in sound clinical reasoning and evidence based research. You can expect us to be empathetic, caring without confusing jargon. We communicate simply. You will know what is happening and why it is happening. If you have any questions, you can trust that your practitioner will listen to you and answer you appropriately. We believe in hands on therapy for relief, and Pilates and exercise for strength and reconditioning.

Our Clinical Exercise or Clinical Pilates classes are not lead and follow. This means you have a tailored program that is created for you specifically to address your goals and past and present injuries. The first step is attending an Initial Pilates Assessment with your physiotherapist where you will go through what you want to get out of the classes and take some baseline measures. Your physio needs to ensure that you are safe and comfortable with the program. You need to be somewhat independent with the exercises and safe on the reformers before joining a class as there will be three other people in the class with you. You will then do 2-3 one-on-one sessions before entering a class. You don’t have to have perfect technique (this is what the class is for!) but you do need to know the basics before entering a class.

We supply all the equipment, including mats for your clinical exercise session. We do recommend bringing a small towel and drink bottle. Pigeon holes for storage of your belongings are available in the gym. You will need to bring along non-slip socks to each class.

Wear comfortable and stretchy clothing that you don’t mind exercising in! Socks with grip are required when exercising in the gym. You can also buy a pair of grippy socks from our friendly receptionists at the clinic.

We understand that life happens and can get busy and sometimes our plans change. With this in mind we kindly ask that you give us at least 6 hours notice if you are unable to attend your appointment. Otherwise a cancellation fee of the full consultation fee will apply. We waive the fee if you are able to book and attend a make-up appointment (same type of session, same price) within 48 hours of the original missed appointment.

There is one hour parking on Whitehorse road, but please note the clearway times during peak hour traffic. The nearest side street is Cherry Road with 2h, 3h and unlimited hour parking spots available.

Yes we are. We are on the ground floor with no steps at our entrance or within our clinic. We also have a large accessible toilet for your convenience. Our hallways are wide and please let our reception team know If there is anything you need to make your visits more comfortable.

We accept cash, debit card, credit card payments. If you have private health insurance with Physio/Podiatry/Myotherapy extras, then please bring your card to each appointment and we can do an on the spot rebate and you will just need to pay the gap.

If your sessions will be covered by third parties – Medicare / Workcover / TAC – please let our reception team know at the time of booking. They will then verify the claims before your first session and set up the accounts with the third parties. If we have not had enough notice to verify your claim, you will need to pay the private fee and seek the rebate from the third party for the first session. Please note that our senior physios do not bulk bill medicare sessions and you will need to pay the gap fee if you wish to see them. Our associate practitioners bulk bill for your convenience.

Do I need a referral to see a Myotherapist?
No, you do not need to have a referral in order to see a Myotherapists however if you are looking to claim services such as WorkCover, your GP and case manager will have to add Myotherapy/Remedial
massage to your care plan

Can I claim Myotherapy for TAC or Medicare?
Unfortunately, TAC and Medicare are not covered under Myotherapy, however, our Physiotherapists will be more than happy to look after you for these claims.

I have an NDIS approved plan, can I see a Myotherapist for my injury/condition?
Yes. Depending on your NDIS plan details, Myotherapy can be accessed under an NDIS plan for those who may benefit.

Can I claim Myotherapy through my private health fund?
Yes, Myotherapy is covered by most health insurers. There are varying levels of cover, so it is best to check with your health insurance to check if Myotherapy is in your policy.

What is the difference between Myotherapy and Remedial Massage?
Myotherapists have completed additional studies in their field, ensuring they can offer the highest standard of clinical care. Myotherapists utilise many manual therapy techniques similar to a Remedial Massage Therapist, however, they may have access to a wider range of skills and expertise, ranging from the assessment phase through to treatment techniques and rehabilitation interventions.

I am pregnant, can I see a Myotherapist?
Yes, Myotherapy can be very beneficial in helping pregnancy aches and pains right up until your due date. It can help reduce stress, relax, improve blood flow and reduce swelling to name a few benefits.

There are generally minimal dangers with pregnancy massage, however, it is best to check with your GP if you would like a pregnancy massage and are:

  • In the first trimester
  • You have nausea, vomiting, or morning sickness
  • You are a high-risk pregnancy or miscarriage
  • Have a blood clot (Deep Vein Thrombosis)
  • Have abdominal pain or bleeding

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